Exchange and Return

At Idle Hours, we carry out a stringent quality check process at all stages of production, to make sure our customers are given exactly what they pay for. However, incase you are unhappy with a product, we are happy to exchange it. 

Please keep in mind that although we try our best to provide the best quality products, like every natural and recycled textile, our fabrics are not guaranteed against natural wear, shrinkage and weave thread defaults.

For any Exchange and Return requests, please send us an email at -------------

Please go through the conditions of Exchange:

• Incase of any exchange, the customer is requested to inform us about the same within 2 days of delivery. We accept the exchange within 10 days of the registered request and hold the right to not accept the products incase received in a damaged condition or after the given time.

• The cost of return / exchange if any have to be borne by the customer. Request you to please go through our size guide thoroughly before confirming your orders.
• The products should be in unworn condition with all tags intact. We hold the right to not accept the products incase they are used or damaged by the customer.
• We only accept exchange / return requests of a product once and within 2 days of the goods received by the customer.
• We will not be responsible for the loss of products sent by you and will not accept the products incase the outer packaging is damaged or the seal is broken. We recommend a notable courier service and tracking. 
• Please note, discounted items or custom orders with alterations cannot be returned or exchanged.

 We do not offer a refund on any orders. However you can ask for store credit that will be valid for a period of 1 year from the date of issue and will be exclusive of the shipping charges. These credits cannot be clubbed with another offer or be used for sale purchases.

In any case, if Idle Hours sends you a faulty product/ wrong order, we are responsible for bearing all the costs of Return / Exchange. Incase our service provider operates in your area, a pickup will be arranged from our end. However, if they don't, we request the customer to send the product back and compensate the shipping charges for the same within 7 working days.

All the products have been made in the finest handwoven recycled fabrics and materials. Many of the processes are manually done. Irregularities which may occur are characteristic of the handcrafted process and are not counted as a defect in the product.